Well, I am late into the issue at hand but am truely sorry for WKTOI. Customer service is soooo lacking in every industry lately! And in this day and age, it would be finacial suicide to think this is OK. But I figured out that in light of the situation, I would just chime in and tell everyone about a great experience I had on the way to work.
On the way to work I stopped off to get a couple sticks to burn at work. the owner/ tobacconist spent quality time with me in the humidor, candid with his feelings of certain "gars" and gave me insight on what he wanted me to try while maintaining my meager budget. On top of that while shaking my hand, he gave me a V-cutter ( high quality) that I can use while at work. Now that was service and I WILL be going again, again, again....much to the chagrin of my wife!