I recently purchased a sampler of Ashton ESGs from a well liked and well known retailer and one of the sticks arrived worm eaten. I sent an email asking for a replacement but no response. Should retailers be expected to replace damaged cigars?
Should retailers replace worm eaten cigars?
Started by
Kid Montana
, Jul 02 2012 11:00 PM
11 replies to this topic
#1
Kid Montana
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Posted 02 July 2012 - 11:00 PM
#2
chiefmd
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Posted 02 July 2012 - 11:05 PM
At my local B&M the owner usually replaces cigars that have worm signs. It's not good for their reputation to not do so.
#3
Rod
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Posted 02 July 2012 - 11:39 PM
Yes, they should replace it if they want to keep you as a customer. Try calling them...
#4
Kid Montana
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Posted 03 July 2012 - 01:06 AM
Yes, they should replace it if they want to keep you as a customer. Try calling them...
Its tough finding time, what with a 9 hour difference but yea, thats my next step.
#5
rickyny
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Posted 03 July 2012 - 02:33 AM
If one arrived with worms the others might have them also. Smoke those stogies PRONTO!
Burn those bastards.
Burn those bastards.
#6
broblues
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17 mo to go
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Posted 03 July 2012 - 07:32 AM
Absolutely they should be replaced. Keep us posted as to the results of your phone call. 
#7
2K6TBSS
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Posted 03 July 2012 - 09:12 AM
If they are a respected vendor like you say, they should be doing everything in their power to make it right. Keep us posted on the progress.
Also, I would do some worm/beetle prevention on the other sticks that you received at the same time before letting them anywhere near your humi. Would suck to have your whole collection destroyed by this...
Also, I would do some worm/beetle prevention on the other sticks that you received at the same time before letting them anywhere near your humi. Would suck to have your whole collection destroyed by this...
#8
Kid Montana
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Posted 03 July 2012 - 10:30 AM
If they are a respected vendor like you say, they should be doing everything in their power to make it right. Keep us posted on the progress.
Also, I would do some worm/beetle prevention on the other sticks that you received at the same time before letting them anywhere near your humi. Would suck to have your whole collection destroyed by this...
I sent a followup email with an attention catching title. The first was just a response to our previous traffic.
I put the cigars in the freezer for three days. Hopefully that'll kill 'em. Since the cigars are cello'd and all came out of different boxes at the store (2x of each size/year ESG), I'm confident my risk control measures have worked.
#9
Devil Doc
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Posted 03 July 2012 - 10:42 AM
Unless it's a commercial freezer that's set at -40F, the eggs are still viable.
Doc
Doc
#10
ironpeddler
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Posted 03 July 2012 - 11:07 AM
Yes, they should replace it if they want to keep you as a customer. Try calling them...
Its tough finding time, what with a 9 hour difference but yea, thats my next step.
If you need help with the phone call because of the time differential, PM me your order info and I'll take care of it for you...no problem
#11
Kid Montana
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Posted 03 July 2012 - 11:09 AM
Got in contact with 'em and they were extremely apologetic and showed they are the stand up organization that I knew they were; even the best get bit by beetles. Not really sure what happened to the lost message but they're fixing it. No harm no foul.
#12
engspot
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Posted 03 July 2012 - 05:04 PM
Glad to hear they made it right for you.
Excellent customer service is irreplaceable and rewarded with repeat business from me whenever I have an issue that gets resolved.
Excellent customer service is irreplaceable and rewarded with repeat business from me whenever I have an issue that gets resolved.
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