I normally order on-line from Iwan Ries since it is a B & M that I always frequent when in Chicago but also ordered from smokingpipes.com last week because they had something Ries didn't and I was very happy with their service.
I just bought a 36 Pipe Rack at http://www.tonyspiperacks.com/profile.html and couldn't be happier. I ordered it eleven days ago from Tony on the phone. I told him I needed it quick. He said he didn't have any ready as they are made to order, and there were several orders in front of me. He said he would get it to me just as quick as possible. It was delivered today and is hanging in the store full of pipes. Now that's great service. I'll add a pic of the rack tomorrow.