ProBe
New Member
- Joined
- Jan 8, 2009
- Messages
- 382
My 5 month old 56" tv broke on January 10th and we called samsung the same day because it's under warrenty they had the company that comes out to fix it call us on January 11th to schedule an appointment which they did for January 15th. The repairman comes out and says it wasn't the part he thought it was and he needs to order the right part and he should have it for Monday the 19th and will come back out on the 23rd. The 23rd came and went and we called the company and emailed numerous times and nobody called us back. We procedded to call samsung to see if they can see what's going on and they couldn't reach them either.
Fast foward to the 29th the scheduling girl calls us and says that they part was shipped to them and they should have it the next day or Monday and she would send the repair out the same day. Well Monday 5:00 comes and we call them and she says oh ya your part came and she schedules us for today between 12-4pm. Well at 2:26 the scheduling girl calls and says that the tech left the part at the office and he can come on Wednesday. We said no that's unacceptable and he needs to be here tomorrow morning she said fine 9am. Well we just get a call and he says he doesn't want to come so earle cause it's an hour drive from NJ and he will come on Saturday his day off. We said he is to come tomorrow between 9-12 or we are going to file a complaint with samsung and have them handle it. Am i in the right to just let samsung handle it after this and have them send somebody else. I think we have waited paitently for almost a month now. wife is really aggrevated at this point and just wants to throw the tv out the door.
Fast foward to the 29th the scheduling girl calls us and says that they part was shipped to them and they should have it the next day or Monday and she would send the repair out the same day. Well Monday 5:00 comes and we call them and she says oh ya your part came and she schedules us for today between 12-4pm. Well at 2:26 the scheduling girl calls and says that the tech left the part at the office and he can come on Wednesday. We said no that's unacceptable and he needs to be here tomorrow morning she said fine 9am. Well we just get a call and he says he doesn't want to come so earle cause it's an hour drive from NJ and he will come on Saturday his day off. We said he is to come tomorrow between 9-12 or we are going to file a complaint with samsung and have them handle it. Am i in the right to just let samsung handle it after this and have them send somebody else. I think we have waited paitently for almost a month now. wife is really aggrevated at this point and just wants to throw the tv out the door.