No they should have said please return them and we will replace at our cost.
Yep.No they should have said please return them and we will replace at our cost.
You said only a couple of the cigars were moldy, but how much mold? A little near the cap? Completely covered? To me, it would be a question as to what degree the cigars were covered in mold. If there are only a couple and it is minor mold, just brush them off and notify the vendor like you did. I've had several boxes with minor mold and all you have to do is brush it off and its good as new. If it was really bad, then demand a return from the vendor and hopefully they'll oblige.
You said only a couple of the cigars were moldy, but how much mold? A little near the cap? Completely covered? To me, it would be a question as to what degree the cigars were covered in mold. If there are only a couple and it is minor mold, just brush them off and notify the vendor like you did. I've had several boxes with minor mold and all you have to do is brush it off and its good as new. If it was really bad, then demand a return from the vendor and hopefully they'll oblige.
Any mold is unacceptable, If you paid full price for the product . Willing to live with a little is up to the customer , no mater how much mold the product should be replaced.
You said only a couple of the cigars were moldy, but how much mold? A little near the cap? Completely covered? To me, it would be a question as to what degree the cigars were covered in mold. If there are only a couple and it is minor mold, just brush them off and notify the vendor like you did. I've had several boxes with minor mold and all you have to do is brush it off and its good as new. If it was really bad, then demand a return from the vendor and hopefully they'll oblige.
Any mold is unacceptable, If you paid full price for the product . Willing to live with a little is up to the customer , no mater how much mold the product should be replaced.
That's your opinion and your certainly entitled to it, but there are anumber of mitigating factors in my experience that have made it acceptable. In addition to the above, if it is an aged box, especially more than 3-4 years, chances that there was once mold is extremely high. These are organic products and some mold is a natural result if left undisturbed for a number of years at a high humidity. Also, there is the hassle factor in returning and getting replacements, as my brother expereinced a year or so ago. Lastly, maybe it is a really excellent box, a HTF box, or a great box code and you don't want to return it b/c of a little mold. I choose to look at a variety of factors rather than demanding my money back for a small amount of mold.
You said only a couple of the cigars were moldy, but how much mold? A little near the cap? Completely covered? To me, it would be a question as to what degree the cigars were covered in mold. If there are only a couple and it is minor mold, just brush them off and notify the vendor like you did. I've had several boxes with minor mold and all you have to do is brush it off and its good as new. If it was really bad, then demand a return from the vendor and hopefully they'll oblige.
Any mold is unacceptable, If you paid full price for the product . Willing to live with a little is up to the customer , no mater how much mold the product should be replaced.
That's your opinion and your certainly entitled to it, but there are anumber of mitigating factors in my experience that have made it acceptable. In addition to the above, if it is an aged box, especially more than 3-4 years, chances that there was once mold is extremely high. These are organic products and some mold is a natural result if left undisturbed for a number of years at a high humidity. Also, there is the hassle factor in returning and getting replacements, as my brother expereinced a year or so ago. Lastly, maybe it is a really excellent box, a HTF box, or a great box code and you don't want to return it b/c of a little mold. I choose to look at a variety of factors rather than demanding my money back for a small amount of mold.
I understand your point and agree with most of them. But for a retailer to deny refund is unacceptable. I received a box with two sticks with white mold I brushed them off and separated and smoked them first. But for a vendor / retailer to deny refund on a moldy stick? Why would the risk loosing a customer.
your right I read the post wrong and jumped to conclusionsYou said only a couple of the cigars were moldy, but how much mold? A little near the cap? Completely covered? To me, it would be a question as to what degree the cigars were covered in mold. If there are only a couple and it is minor mold, just brush them off and notify the vendor like you did. I've had several boxes with minor mold and all you have to do is brush it off and its good as new. If it was really bad, then demand a return from the vendor and hopefully they'll oblige.
Any mold is unacceptable, If you paid full price for the product . Willing to live with a little is up to the customer , no mater how much mold the product should be replaced.
That's your opinion and your certainly entitled to it, but there are anumber of mitigating factors in my experience that have made it acceptable. In addition to the above, if it is an aged box, especially more than 3-4 years, chances that there was once mold is extremely high. These are organic products and some mold is a natural result if left undisturbed for a number of years at a high humidity. Also, there is the hassle factor in returning and getting replacements, as my brother expereinced a year or so ago. Lastly, maybe it is a really excellent box, a HTF box, or a great box code and you don't want to return it b/c of a little mold. I choose to look at a variety of factors rather than demanding my money back for a small amount of mold.
I understand your point and agree with most of them. But for a retailer to deny refund is unacceptable. I received a box with two sticks with white mold I brushed them off and separated and smoked them first. But for a vendor / retailer to deny refund on a moldy stick? Why would the risk loosing a customer.
I guess I am confused then because I didn't see where he asked for a refund or where the vendor refused to give one. I think all Dave was asking if the vendor should have offered a refund without being prompted. Who knows; I would have expected the vendor to ask for some more details rather than saying "thanks, we'll check our cigars," but oh well.
The first thing I would do, were I in his position, would be to offer a replacement if I could find a box without a mold problem.Mike's responses reveals some nuances in this situation. My short answer was a bit incomplete and as a result, not helpful.
The OP did not seem to ask for a remedy. Maybe he was hoping that the seller would categorically make an offer to replace or refund in such a circumstance. However, given the fact that he was giving notice only, it makes perfect sense that the vendor would have said thanks, we'll check it out.
Why does it make sense? Because if the vendor's assumption is that the buyer knows what he is doing (e.g., able to discern the condition of the cigars, make a reasonable assessment of risk and then make the appropriate communications) then the first thing I would do, were I in his position, would be to check stock of that vitola.
In essence, you were treated reasonably and appropriately by a conscientious vendor whose assumption was that you were a worthy, knowledgeable customer. The only way he would know you feel you can justifiably ask for a remedy would be if you made the explicit request. Now, if you had fired off hate-mail demanding this, that, or the other, and threatening to air out the issue in public (yes, people have been misguided enough to do just this), then things might have gone another way. It's a good thing you didn't go this way.
Take a closer look. Get some advice if you need to. And then decide if you should take further action.
Wilkey
Not being a whiney bitch at all...you're right.Should they have at least offered to replace or am I being a whiney bitch?