PJ the Comic
Official Illusione Whore
- Joined
- Apr 11, 2009
- Messages
- 1,168
Dear Jiffy Smog,
I have lived in Las Vegas for 30 years. I have used your company many
times in the past. However this year may be the last time I ever use
your company.
In December I purchased a new car. I did not get around to registering
this car until March. At that time I visited the Jiffy Smog at
Cheyenne and Durango purchased the smog and then headed to the DMV.
While at the DMV going through the required paperwork in the car I
came across the original smog certificate from the dealer. You see I
had unknowingly paid for the smog as part of the purchase price. But
there I was at your store doing it all over again.
Even though clearly your system is tied into the DMV. Clearly this car had an active smog
for the 6 month period. Instead of informing me that the car had an
active smog cert the tech took my money anyways. He then left the car
hood unsecured and allowed me to drive away.
Found that out a few days later as I had been driving all over the Las Vegas freeways with my
hood latch left on the first latch.
Instead of your staff member simply mentioning that the car was
smogged already, they simply had to punch my VIN number into the
computer, the Jiffy Smog Tech just took my money.
Obviously I was little upset at paying the fee twice. I was even more upset that your
company felt it was much more important to get my $28 dollars than
take care of an existing customer.
When I went back to the store to ask the tech why he had charged me again for an unneeded service he
basically told me "Tough Noogies!" It wasn't Jiffy Smog's job to tell
me.
I have 4 cars in my house. That's $120 per year in smog fees your
company didn't have to screw me to get every year. Instead of that you
got my extra $28 for the second smog on that car. I will make sure
none of mine ever go to a Jiffy Smog again. I travel around the
country for business and I have a large mouth. I am going to mention
your company every chance I get and recommend they look anywhere else
to get smog work done on their cars because of your shoddy short term
business strategies.
Unhappily,
Screwed over twice!
The response from Lou.
PJ,
The smog cert is only good for 90 days. So if it was tested in Dec it was no longer vaild.
You can check this by calling the DMV emission lab at 486-4981.
We did our job correctly so no need to be upset.
Lou Gardella
Nice reply back right? Good service again? So here is my next letter!
The original smog cert was still valid I used it to register the car.
You did not do your job correctly dude! You fucked over a good
customer. And now continue to pour salt in the wounds.
I may have been mistaken. Maybe the smog from the dealer was 75 days old either way
what a crappy response back to a customer.
What shithead taught your company customer service? Seriously?
Your shitty response back to an irate customer is, screw you we did our job.
Who are you Lou, another elementary school drop out that makes $8.25
an hour. You really should let the better trained staff respond to
customer complaints because you ain't good for the company!
Your math needs work, screw me one time for $28 bucks and lose $120
per year. And now with the amazing response back from your crisis team
I will make sure I tell every person who will listen never to do
business with your company again.
Oh I forgot to mention my company has a fleet of 100 plus trucks, I am
sure when I go talk to the service manager he will tell me that we
will never again use Jiffy Smog.
Good job diffusing the situation,
May your crotch be infested with the fleas of 1000 camels, and may
your nails fall out before the first scratch!
Dude sent me a few letters back telling me I was wrong! Good quality companies don't tell a customer that they are wrong, even when they are. I have eaten so much shit in my life to resolve customer disputes. Losing a $1000 deal over a $5 is stupid.
But what do I know?
I know I will never go to JS again! I hope all of you reading this will never go again.
Here is Lou's next love note.
Wow,
The system used the test done at our station.
You have not called the DMV lab to verify the VIR is only good for 90 days.
A 75 day old cert is not valid.
Sorry about my "shitty response" to a misinformed customer, in which I simply let him know he was incorrect and that there was no reason to be upset.
I thought that once he knew the true facts (and checked with the DMV), he would have apologized.
But no, I get a profanity laced reply.
Go figure!
Correction: a VIR over 90 day is not vaild
To which I replied.
Have you ever done customer service Lou? I don't think so! You don't
start out telling a customer that he screwed the pooch.
I have worked in customer service for 25 plus years and you sir are FUCKING this up.
Oh and I don't give two shits about what is 90 days or 180 days or
whatever. You double dipped a regular customer for $28.
To think this could have been resolved by a professional at either
your level or the store level to assuage an upset customer. Instead
you just rest on your facts, that you are doing a good job.
No reason to continue sir. I will never use your company again and I
will go out of my way to draw as much business away from you as
possible.
Never heard about customer service, eh? An upset customer will tell
100 people while a happy customer will tell 10.
Don't bother to respond sir, I will fucking die before I spend another nickel at any of your faculties!
I have to believe that the owners of your company who labored to build
their business to have stores all over town, did not do so using the
same principles of customer service you have exhibited here. My guess
they have now retired and left the company to be run into the ground
by the likes of you.
Oh and sorry if the stern language has upset your 3rd grade
sensibilities, it didn't start until your fucking retarded response
back.
FUCK OFF
And the final witty retort from Lou at Iffy Smucks
So now you know, for a fact, you were wrong in accusing us.
But you still just can't admit it because you were not told in the way you would have liked.
OK, I understand now.
Bye
I was about to pen another letter and I decided it's not worth the effort. All I wanted out of this dickface in the beginning was an apology and a coupon to use to get my $28 bucks back. At this point I don't care to ever use his services again.
Later that night I was telling the wife the whole story and she got all fired up. She told me to go over the guys head and send a copy of the emails to his boss. I wasn't willing to put in the effort for the above outlined reasons.
We dug a little to find out who Lou's boss might be, turns out Lou is the President/Owner of the company. The owner of the FUCKING company doesn't know Nevada Law regarding his primary source of income.
Good news is I took Lou's advice and called the DMV this morning, at the number provided by Lou. Wouldn't you know they have their own fraud division. A simple check of their computer showed in fact there were two active smog's on my vehicle, the dealer smog and the hose humping I took at the hands of Jiff Snatch! I simply need to drop off a form provided online an they will look into Iffy Smucks with no further aggravation on my part!
I hope you enjoy this as much as I did! Remember stay away from Jiffy Sucks!
I have lived in Las Vegas for 30 years. I have used your company many
times in the past. However this year may be the last time I ever use
your company.
In December I purchased a new car. I did not get around to registering
this car until March. At that time I visited the Jiffy Smog at
Cheyenne and Durango purchased the smog and then headed to the DMV.
While at the DMV going through the required paperwork in the car I
came across the original smog certificate from the dealer. You see I
had unknowingly paid for the smog as part of the purchase price. But
there I was at your store doing it all over again.
Even though clearly your system is tied into the DMV. Clearly this car had an active smog
for the 6 month period. Instead of informing me that the car had an
active smog cert the tech took my money anyways. He then left the car
hood unsecured and allowed me to drive away.
Found that out a few days later as I had been driving all over the Las Vegas freeways with my
hood latch left on the first latch.
Instead of your staff member simply mentioning that the car was
smogged already, they simply had to punch my VIN number into the
computer, the Jiffy Smog Tech just took my money.
Obviously I was little upset at paying the fee twice. I was even more upset that your
company felt it was much more important to get my $28 dollars than
take care of an existing customer.
When I went back to the store to ask the tech why he had charged me again for an unneeded service he
basically told me "Tough Noogies!" It wasn't Jiffy Smog's job to tell
me.
I have 4 cars in my house. That's $120 per year in smog fees your
company didn't have to screw me to get every year. Instead of that you
got my extra $28 for the second smog on that car. I will make sure
none of mine ever go to a Jiffy Smog again. I travel around the
country for business and I have a large mouth. I am going to mention
your company every chance I get and recommend they look anywhere else
to get smog work done on their cars because of your shoddy short term
business strategies.
Unhappily,
Screwed over twice!
The response from Lou.
PJ,
The smog cert is only good for 90 days. So if it was tested in Dec it was no longer vaild.
You can check this by calling the DMV emission lab at 486-4981.
We did our job correctly so no need to be upset.
Lou Gardella
Nice reply back right? Good service again? So here is my next letter!
The original smog cert was still valid I used it to register the car.
You did not do your job correctly dude! You fucked over a good
customer. And now continue to pour salt in the wounds.
I may have been mistaken. Maybe the smog from the dealer was 75 days old either way
what a crappy response back to a customer.
What shithead taught your company customer service? Seriously?
Your shitty response back to an irate customer is, screw you we did our job.
Who are you Lou, another elementary school drop out that makes $8.25
an hour. You really should let the better trained staff respond to
customer complaints because you ain't good for the company!
Your math needs work, screw me one time for $28 bucks and lose $120
per year. And now with the amazing response back from your crisis team
I will make sure I tell every person who will listen never to do
business with your company again.
Oh I forgot to mention my company has a fleet of 100 plus trucks, I am
sure when I go talk to the service manager he will tell me that we
will never again use Jiffy Smog.
Good job diffusing the situation,
May your crotch be infested with the fleas of 1000 camels, and may
your nails fall out before the first scratch!
Dude sent me a few letters back telling me I was wrong! Good quality companies don't tell a customer that they are wrong, even when they are. I have eaten so much shit in my life to resolve customer disputes. Losing a $1000 deal over a $5 is stupid.
But what do I know?
I know I will never go to JS again! I hope all of you reading this will never go again.
Here is Lou's next love note.
Wow,
The system used the test done at our station.
You have not called the DMV lab to verify the VIR is only good for 90 days.
A 75 day old cert is not valid.
Sorry about my "shitty response" to a misinformed customer, in which I simply let him know he was incorrect and that there was no reason to be upset.
I thought that once he knew the true facts (and checked with the DMV), he would have apologized.
But no, I get a profanity laced reply.
Go figure!
Correction: a VIR over 90 day is not vaild
To which I replied.
Have you ever done customer service Lou? I don't think so! You don't
start out telling a customer that he screwed the pooch.
I have worked in customer service for 25 plus years and you sir are FUCKING this up.
Oh and I don't give two shits about what is 90 days or 180 days or
whatever. You double dipped a regular customer for $28.
To think this could have been resolved by a professional at either
your level or the store level to assuage an upset customer. Instead
you just rest on your facts, that you are doing a good job.
No reason to continue sir. I will never use your company again and I
will go out of my way to draw as much business away from you as
possible.
Never heard about customer service, eh? An upset customer will tell
100 people while a happy customer will tell 10.
Don't bother to respond sir, I will fucking die before I spend another nickel at any of your faculties!
I have to believe that the owners of your company who labored to build
their business to have stores all over town, did not do so using the
same principles of customer service you have exhibited here. My guess
they have now retired and left the company to be run into the ground
by the likes of you.
Oh and sorry if the stern language has upset your 3rd grade
sensibilities, it didn't start until your fucking retarded response
back.
FUCK OFF
And the final witty retort from Lou at Iffy Smucks
So now you know, for a fact, you were wrong in accusing us.
But you still just can't admit it because you were not told in the way you would have liked.
OK, I understand now.
Bye
I was about to pen another letter and I decided it's not worth the effort. All I wanted out of this dickface in the beginning was an apology and a coupon to use to get my $28 bucks back. At this point I don't care to ever use his services again.
Later that night I was telling the wife the whole story and she got all fired up. She told me to go over the guys head and send a copy of the emails to his boss. I wasn't willing to put in the effort for the above outlined reasons.
We dug a little to find out who Lou's boss might be, turns out Lou is the President/Owner of the company. The owner of the FUCKING company doesn't know Nevada Law regarding his primary source of income.
Good news is I took Lou's advice and called the DMV this morning, at the number provided by Lou. Wouldn't you know they have their own fraud division. A simple check of their computer showed in fact there were two active smog's on my vehicle, the dealer smog and the hose humping I took at the hands of Jiff Snatch! I simply need to drop off a form provided online an they will look into Iffy Smucks with no further aggravation on my part!
I hope you enjoy this as much as I did! Remember stay away from Jiffy Sucks!
