Dear Members
We do appreciate your feedback as it helps us to improve the areas addressed. Our store is under new management, and it is a priority for us to provide the best customer service possible, regardless of the resources this may involve.
3 issues are posted over here, and I'd like to address them individually:
1. Tugboat addressed a post made by Gonz over 2 years ago. However, the problem is not mentioned at all in this post, and after a search in our database, we couldn't find an order linked to it. In case we can do something to fix this problem that happened back then, we'll be completely up for it.
2. Mr. Nguyen from Sugarland, TX, has placed orders with our company over the last 2 years, being the last one placed on July 31, 2007 (IP adresses and date/time on file). However, none of these orders shows we ship ElRicoHabano to him before, so it may happened that he got those cigars from another vendor and a confusion happened with them after they arrived. If Mr. Nguyen could please contact us, we'll be more than glad to help him with this issue.
3. Flatsix order was not processed not because any particular restrictions but the simple fact that every online shop has to charge taxes if they ship inside their own State, or they just do not ship to their states. Unfortunately, in California the tobacco tax runs for almost 47%, and to the total we'll have to add another 7.75% sales tax: this means that a cigar that we sell nationwide for $10 will cost for a California customer $16. At that price level, none of our California customers would want us to ship to them, so our system automatically doesn't process orders from CA.
We will continue to do our best to help each and every one of our customers, and they are always free to go online to our LiveChat person or to call to our toll free line for assistance if any issues arise.
Thanks guys
Steve
www.cheapercigars.com