CMontoya79 said:
May I suggest a little patience. Sine companies can take 3-7 business days to ship. If it was placed on 8/22 i'd worry if no shipment goes our by 8/29. Seems they have had pretty crappy communication with you though. A little patience goes a long way. Always read the fine print, always read what their shipping/order policy is.
My biggest issue isn't that they are basically lying to me.
In my account the order is listed as "shipped" and there is a tracking number but if you check the tracking number the label was made out on 8/22 and nothing else.
This order hasn't been shipped even though they claim it has been.
It's been sitting there since last Friday.
Don't tell me a package has been shipped when it hasn't.
Kxthor911 said:
I definitely agree with CMontoya, patience. Also agree about Keystone, Jim is a great dude and I have bought from him a few times. I believe Mark from TowerCigars is also on this website and he is a great guy to deal with as well.
When I talked to them Friday they said it would be shipped Friday. It's listed in my account as shipped but according to UPS tracking it hasn't even been picked up by UPS yet. The box is still sitting in Cuenca's warehouse even though they claim it has been shipped.
It's not the delay that's pissing me off so much as the fact that they are lying through their teeth.
************************************************************************************************************************************************
1Z7090VF0393192649
- Updated: 08/26/2014 2:40 P.M. Eastern Time
Order Processed: Ready for UPS
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
Label Created On: 08/22/2014
*******************************************************************************************************************************************************************************************
Order Status
The status of your recent orders is shown below. Click 'View Order' to see complete details.
- Order #2718
Order Date: 20th Aug 2014
This order is marked as Shipped
Your Order Contains:
1 x Flor De Las Antillas Toro Gordo Cigars - Natural Box of 20
(Cigar Count: 5 PACK)
- 1 x Hechicera Toro Cigars - Natural Box of 10
(Cigar Count: CIGAR BOX)
- 1 x Rocky Patel Nording Toro Grande Cigars - Natural Box of 20
(Cigar Count: 5 PACK)
- 1 x El Triunfador No. 7 Toro Grande Cigars - Natural Box of 25
(Cigar Count: 5 PACK)
- 3 x Don Salvatore Gunmetal Big Ring Gauge Cigar Cutter