Panamax to be commended

[MadMonk]

I have a a better quality "Panamax" surge supressor that I bought at least 15 years ago. This is a piece of electronic
equipment that looks like a rack mount component. About a week ago, I noticed that it wasn't working properly.
I'm not sure if it is just a failure of some sort, or if I got hit with lightning.
We have had some storms lately, but if I got hit, I was either sleeping, or not home.

I bought this thing on an impulse. I was at a Chain Stereo Store, in Florida, and they had a system that was worth at least 30K plugged into the same model. The system was playing, and one of Florida's famous lightning storms was raging.
A loud bam from a very close, or point blank strike, and sure as hell, the suppressor clamped, shut down the system, and then started her back up. Absolutely no damage. I looked at my salesman and said "I'll take one of those"

Anyway, I need a new one, and this particular model came with a lifetime warranty. Panamax CHEERFULLY offered a comparable replacement, no hassles. I have to commend the great service rep with her attitude, helpfulness with new product information, patience, and refreshing professionalism.

It was such a pleasure to experience this high degree of customer service. What a contrast to all the typical customer disservice experiences we all complain about.

Kudos to Panamax! :thumbs:

 

[4cbln3]

Good story with even a better outcome Dan! I'm not an audiophile so I wouldn't be able to know what this thing even starts to look like, however, I've gone to structure fires where the owners buy those $2-3 dollar surge suppressors (sp?) and though we rarely get lightning strikes here, they burn like a fuse just from being plugged in the wall. Morale: you get what you pay for.

You must have some heavy duty sounds in your living room!

 

[StatHaldol]

I had a similar incident with a Tripplite surge protector. It had a lot of ham radio equipment plugged into it. We had a power surge caused when a car hit a power line pole, knocking it into another power transmission line. Our power company said we had 15k volts through the house. Our neighbors lost EVERYTHING that was plugged into an outlet.

All of our circuit breakers were tripped and the Tripplite literally exploded. We found pieces of it all over the room.

The radio equipment was unharmed. I sent Tripplite an email and four days later I had a replacement on my doorstep; no charge, not even shipping.

I bought two more Tripplites for other electronics the following week.