Bought mine about 5 years ago. The hose came off of the cast burner stripped. I tried to fix it but to no avail. I called the factory and some baggy southern woman answered in their 'customer service". After telling her my situation, she said "you must be one of them there handy man".
I was in utter shock at the rudeness. She threatened to not send me a warranty part claiming I had broke it.
While I like the grill and it is still going strong with no parts after 5 years I will have to think again before replacing it with another Weber.