Need some computer help

Gator

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Dec 23, 2005
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Location
Asheville NC
My laptop will not bring Windows (Xp Pro) up, it will get past the password, only to stay locked up for hours trying to bring up the desktop. I've re-started it many times, started up in safe mode and run a full system scan, but when i try to start up in normal operation, it won't do it. I've tried to do the system restore to the last date it worked fine, but again, no go. Can you help a brother out?
 
Do you have your original Windows XP disk? I'd try to boot from the disk, then run chkdsk r\ from the command prompt.
 
I have often found that memory will reap havoc on pc in ways that you'd never imagine. Try pulling one stick then boot the pc up, if it still freezes up then swap it for the other stick. If after both sticks it still freezes, then start looking at a corrupt windows enviroment or other hardware failure (eg hard drive, or possibly a cpu thermal issue)

Hope that helps
 
I have often found that memory will reap havoc on pc in ways that you'd never imagine. Try pulling one stick then boot the pc up, if it still freezes up then swap it for the other stick. If after both sticks it still freezes, then start looking at a corrupt windows enviroment or other hardware failure (eg hard drive, or possibly a cpu thermal issue)

Hope that helps

So if it will work in safe mode, but not in 'regular' mode, then it could be those issues?
 
Gator - let me take a stab at this.

When your computer fails to boot into "protected mode" (but will boot into 'safe' mode) one of two things could have happened; a hardware failure (less likely) or an OS corruption (quite likely). If the OS is corrupted, it's pretty important to figure out why, so it can be prevented. If a memory stick or the hard drive are flaky, they can prevent the computer from loading the protected mode drivers or in some cases, from booting at all. You can get a good feel for what's going on with a couple of free utilities.

For the memory, download Memtest86+. This will create a floppy you boot from and will run some pattern tests on all your memory. Let it run all night. In the AM, "No Errors" is the right answer. You'd be surprised how often computers come to me with a rototilled hard drive and RAM that's flakey. Windows caches a ton of stuff to RAM during hard drive writes, so if the memory generates errors, the data gets more and more and more corrupt until something happens. Very often, it's exactly what you are seeing. So, this is a good place to start.

Next, make sure the hard drive is working as it should. All the major hard drive manufacturers (Seagate, Hitichi, Western Digital, etc.) all have free non-destructive diagnostic tools available on their web sites so visit the site for the brand you have, download their diagnostic tool, and see what you find there.

If either of these tests show issues, that issue really needs to be addressed before you go any further.

If the hardware comes back "clean", you may have to re-install Windows to get things working. This can be a "brute force" install if there's nothing on the drive you care about saving, or can be done with a bit more finesse if there are documents on the drive you really want. Another option if your current drive is loaded with documents you want to save is to buy a new hard drive (cheap these days), install the OS on the new drive, then copy your files off the old drive and re-format it to use as storage. Lots of options here....

It could be a virus. Do you have anti-virus software installed on the machine? Is it up to date and working..??

I'll try to keep an eye on the therad but please feel free to PM me if you want more help.

Good Luck - B.B.S.
 
when i bought the machine, i bought the gold service, and i was able to walk through this w/ the Dell tech on a chat (instead of the normal telephone conversation w/ someone who no speaky english), so it was much easier that i thought. It's a bad hard drive

edit to add: Thanks all for the help :) :)
 
Glad to hear you got it resolved Gator, I hate to think of all the midget horse porn you might lose in a HD swap, but there is always plenty of free Bulgarian Butt Porn on the net these days


or at least thats what I hear....

Tim
 
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