mostholycerebus
New Member
I had a problem when I ordered a chest of Genghis Khan churchills. They pack the chest nice, but the sticks are packed loose in the chest. Mine banged around in shipping and over half were damaged. Contact with them was quick and easy, and they offered to ship a new chest, but i figured it would be more of the same, so I took their offer to replace just the damaged sticks. My only gripe is that they replaced my churchills with the smaller toro 5-packs. Also, my representative went on vacation and forgot about mailing them out, but an email when she returned got them moving fast. Luckily I got a good deal, or I woulda been more pissed at the situation than I am.