USPS denied claim

[davew0670]

So the USPS denied a claim for a humidor that basically they destroyed in transit. I provided all the proper paperwork and submitted all the claim info. Well, Im not just letting this go so I need to figure out what my next step is. Anyone ever dealt with these crooks and insurance claims?

 

[Rod]

This is yet another reason I try to deal with UPS any chance I get.

 

[Mr Peat]

So the USPS denied a claim for a humidor that basically they destroyed in transit. I provided all the proper paperwork and submitted all the claim info. Well, Im not just letting this go so I need to figure out what my next step is. Anyone ever dealt with these crooks and insurance claims?

Did you give them the entire package and also the humidor? If you don't, they will refuse you completely. You have to give them the entire package. Basically saying you can't submit a form and expect to keep the damaged goods while receiving a compensation from the USPS.

 

[davew0670]

So the USPS denied a claim for a humidor that basically they destroyed in transit. I provided all the proper paperwork and submitted all the claim info. Well, Im not just letting this go so I need to figure out what my next step is. Anyone ever dealt with these crooks and insurance claims?

Did you give them the entire package and also the humidor? If you don't, they will refuse you completely. You have to give them the entire package. Basically saying you can't submit a form and expect to keep the damaged goods while receiving a compensation from the USPS.

yep, they got EVERYTHING.

 

[grateful1]

1) Was it just 'dropped' off? If so - contact the vendor - what incusrance did the vendor have on it?
2) Was it signed for? If so, it should not have been, since the box looked bad(my ass-umption)

I'd look down the first avenue.

What was the reason for denial?

 

[davew0670]

1) Was it just 'dropped' off? If so - contact the vendor - what incusrance did the vendor have on it?
2) Was it signed for? If so, it should not have been, since the box looked bad(my ass-umption)

I'd look down the first avenue.

What was the reason for denial?

It was a trade with Lucasbuck. I traded him the humidor for cigars. When he got the humi, it was destroyed. We worked together to make sure we had all of our ducks in a row and the claim was still denied. We did exactly as told step by step. There was more styrofoam in the box than the actual humidor.

 

[davew0670]

This is what usps said....

Information received from the postal personnel indicates they were unable to find evidence the parcel was damaged while in our custody. The Postal Service does not accept liability for damage not confirmed by postal personnel. Since there is no physical evidence of postal damage or mishandling nor could postal authorities find any visible sign of damage to the exterior or interior that is consistent with the condition of the article, we have no alternative but to deny your claim.


I guess they missed all the cracked wood and the glass pushed out.

 

[grateful1]

This is what usps said....

Information received from the postal personnel indicates they were unable to find evidence the parcel was damaged while in our custody. The Postal Service does not accept liability for damage not confirmed by postal personnel. Since there is no physical evidence of postal damage or mishandling nor could postal authorities find any visible sign of damage to the exterior or interior that is consistent with the condition of the article, we have no alternative but to deny your claim.


I guess they missed all the cracked wood and the glass pushed out.

Was the box damaged?


Hind site I know....pay for 'insurance' when sending $$$ stuff.

 

[badhangover]

I'm sorry to hear of this. May I repeat the question of you if there was insurance/signature required for the item? I've yet to file a USPS claim and I'm curious if their insured items are this difficult to (successfully) process when damaged.

 

[davew0670]

This is what usps said....

Information received from the postal personnel indicates they were unable to find evidence the parcel was damaged while in our custody. The Postal Service does not accept liability for damage not confirmed by postal personnel. Since there is no physical evidence of postal damage or mishandling nor could postal authorities find any visible sign of damage to the exterior or interior that is consistent with the condition of the article, we have no alternative but to deny your claim.


I guess they missed all the cracked wood and the glass pushed out.

Was the box damaged?


Hind site I know....pay for 'insurance' when sending $$$ stuff.

I did pay for insurance! This is what kills me! If I hadnt paid for insurance, I would call myself a dumbass and chalk it up as a lesson learned.

 

[grateful1]

This is what usps said....

Information received from the postal personnel indicates they were unable to find evidence the parcel was damaged while in our custody. The Postal Service does not accept liability for damage not confirmed by postal personnel. Since there is no physical evidence of postal damage or mishandling nor could postal authorities find any visible sign of damage to the exterior or interior that is consistent with the condition of the article, we have no alternative but to deny your claim.


I guess they missed all the cracked wood and the glass pushed out.

Was the box damaged?


Hind site I know....pay for 'insurance' when sending $$$ stuff.

I did pay for insurance! This is what kills me! If I hadnt paid for insurance, I would call myself a dumbass and chalk it up as a lesson learned.

So, it's the USPS insurance that is denying you?

Was the outer boxed damaged?

 

[Shooter]

Bitches

 

[badhangover]

I did pay for insurance! This is what kills me! If I hadnt paid for insurance, I would call myself a dumbass and chalk it up as a lesson learned.

Hmmmm, this is disturbing. Thanks for the info. Again, sorry about your loss and frustration.

 

[davew0670]

This is what usps said....

Information received from the postal personnel indicates they were unable to find evidence the parcel was damaged while in our custody. The Postal Service does not accept liability for damage not confirmed by postal personnel. Since there is no physical evidence of postal damage or mishandling nor could postal authorities find any visible sign of damage to the exterior or interior that is consistent with the condition of the article, we have no alternative but to deny your claim.


I guess they missed all the cracked wood and the glass pushed out.

Was the box damaged?


Hind site I know....pay for 'insurance' when sending $$$ stuff.

I did pay for insurance! This is what kills me! If I hadnt paid for insurance, I would call myself a dumbass and chalk it up as a lesson learned.

So, it's the USPS insurance that is denying you?

Was the outer boxed damaged?

I dont really recall what the outer box looked like. I used small fridge box to ship the humidor. Yes, usps insurance is denying the claim. Apparently they see nothing wrong. Of course there is not a number to actually talk to someone.

 

[tone-ny]

Hope this helps:

How do I appeal a claim that was denied?

For a denied claim (except in the case of an unnumbered Insured Mail article), you may appeal a decision by filing a written appeal focusing on the basis of the claim denial within 60 days of the date of the original decision to the following address:

St. Louis Accounting Service Center
Claim Appeals
PO Box 80143
St. Louis, MO 63180-0143

Note: For an unnumbered insured mail article, you must send the appeal to the Post Office™ where the claim was filed. That Post Office will forward your appeal to the manager of the Claims Appeals at the St. Louis ASC.

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How do I appeal a claim that was paid as a smaller amount?

For a check sent in an amount less than the insured amount, you may submit a check protest appeal by filing a written appeal within 60 days of the date of the check contact:

St. Louis Accounting Service Center
Check Protest
PO Box 80140
St. Louis, MO 63180-0140

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What information do I need to provide in order to file an appeal on a claim?

You should focus on the basis of the denial that was supplied by the St. Louis Accounting Service Center.

Back to Top

If my claim is denied a second time, what is the next step?

A final appeal may be submitted to:

Consumer Advocate
Claims Appeals
475 L’Enfant Plaza SW RM 10433
Washington DC 20260-0433

 

[AngryFishH]

Nice detective work Tone-NY. I am scraping that info out just in case I need it later.


Fish

 

[davew0670]

Hope this helps:

How do I appeal a claim that was denied?

For a denied claim (except in the case of an unnumbered Insured Mail article), you may appeal a decision by filing a written appeal focusing on the basis of the claim denial within 60 days of the date of the original decision to the following address:

St. Louis Accounting Service Center
Claim Appeals
PO Box 80143
St. Louis, MO 63180-0143

Note: For an unnumbered insured mail article, you must send the appeal to the Post Office™ where the claim was filed. That Post Office will forward your appeal to the manager of the Claims Appeals at the St. Louis ASC.

Back to Top

How do I appeal a claim that was paid as a smaller amount?

For a check sent in an amount less than the insured amount, you may submit a check protest appeal by filing a written appeal within 60 days of the date of the check contact:

St. Louis Accounting Service Center
Check Protest
PO Box 80140
St. Louis, MO 63180-0140

Back to Top

What information do I need to provide in order to file an appeal on a claim?

You should focus on the basis of the denial that was supplied by the St. Louis Accounting Service Center.

Back to Top

If my claim is denied a second time, what is the next step?

A final appeal may be submitted to:

Consumer Advocate
Claims Appeals
475 L’Enfant Plaza SW RM 10433
Washington DC 20260-0433

I found all that stuff. I want to actually speak with someone. I want to know where my humidor is. I want it returned. Im about to be out a humidor, money and cigars.

 

[The Volusianator]

I had shipped a motorcycle tank this past winter that was damaged during shipping. At first USPS denied the claim, but then I got my local postmaster involved. He took my side as it was obvious that it was damaged during transport, they reversed the claim and I was taken care of. Talk to your local Postmaster.

 

[lucasbuck]

I've never heard of a claim being paid by USPS. As far as I know it's a total scam. As Dave pointed out we did everything by the book. The packaging was trashed and it was obvious someone had opened the box in transit and raised holy hell with the humidor. Who knows why. I'm pissed and Dave is screwed.

 

[davew0670]

I had shipped a motorcycle tank this past winter that was damaged during shipping. At first USPS denied the claim, but then I got my local postmaster involved. He took my side as it was obvious that it was damaged during transport, they reversed the claim and I was taken care of. Talk to your local Postmaster.

lucasbuck showed the humi to a couple of the postmen and they noticed it was broken. Maybe Lucasbuck can get those guys to help. My postmaster never saw the thing but Im going to stop by this afternoon and try to speak with him. I still want to know where the humidor is.