regor1
New Member
- Joined
- Jul 12, 2007
- Messages
- 121
Last week I posted a comment on one of Kingantz cigar review’s. It was the Diamond Crown Julius Caesar. I said that I had been looking to try one of these cigars too. However, when I went to the authorized B&M that was listed in a two page ad in CA, I was told they had none and didn’t appear no know anything about them. I was frustrated by this and emailed JC Newman at their customer service department requesting a location where I could make a purchase. I received no response.
The next day I received an email through Cigar Pass from a customer service rep at JC Newman. She apologized for their company not responding to my request and requested some information as to where I sent the request and to which store I had been to. She said she wanted to follow up and correct these problems. She also offered to send me a cigar as a way to make up for their lack of response and the store not being aware of this new product line.
Two day later I received two Julius Caesar cigars in the mail. I will let them rest a little and report back when I try them.
The next day I received an email through Cigar Pass from a customer service rep at JC Newman. She apologized for their company not responding to my request and requested some information as to where I sent the request and to which store I had been to. She said she wanted to follow up and correct these problems. She also offered to send me a cigar as a way to make up for their lack of response and the store not being aware of this new product line.
Two day later I received two Julius Caesar cigars in the mail. I will let them rest a little and report back when I try them.