I recently ordered a box of cigars from them - Hemingway Signature. It looked like a bunch of left over singles. The cellophane wrappers on the cigars were sticky where this vendor had removed the labels. The original ribbon/parchment descriptor and humidifier for the box were missing. I called them on it and they admitted that labels had been removed from the cigars, etc. They were willing to take the box back, or replace it with a more expensive, larger Hemingway cigar.
I think the cigars were ok, but I bought the box for a friend and felt the presentation was unacceptable. I was disappointed.
- Rick