If you would like to work at my local B&M, here are a couple of pointers that will undoubtedly gain you employment:
1) Mold is actually called plume, and it is good. People actually look for this in a cigar so just brush it off and smoke it.
2) When a customer is asking your advice on whether to get a Padron 1964 or a 1926, point them to the Rocky Patel Vintage. It's just as good and a lot cheaper.
3) Post a sign stating that due to the fragile nature of cigars, refunds are no longer being offered.
4) Confidently explain that the Olivas have been around for years growing tobaccos for Fuente and other top tier brands and have just recently come out with the Series O, G and V.
5) Practice saying "Pretty Good". It's the only answer you'll need to how each and every cigar in your shop smokes.
Master these few points and you'll soon be running the place. Good luck.