EDUCATION
Tarleton State University, Bachelor of Science in Computer Information Systems, with a minor in Accounting
Stephenville, Texas. Graduation date: December 1994
SKILLS
Numerous classes, and related experience, in Computers, Management, Accounting and Public Relations to include:
Principles of Management - Managerial Accounting - Lotus 123 - Microsoft Windows COBOL Programming - Data Base Theory - CASE tools
WORK EXPERIENCE
Telvista formerly CompUSA Inc. 7/99 – present(disability)
Technical Support Representative
Facilitate customer satisfaction, for a call-in support center providing support for various Notebook and Desktop Computer Manufacturers, and their respective Subsidiaries.
Perform duties in:
* Database Management* Hardware Support and Diagnostics
* Software Support and Diagnostics* Troubleshooting and networking support
in Windows 95/98/ME, NT 4.0/Windows2000/XP
*Printer Support and connectivity issues
Responsibilities included taking inbound support calls and performing callbacks to difficult customers within a team environment. Also served as e:Mail support agent assisting customers with troubleshooting and facilitations via e:Mail.
Stream International Inc. 5/95 – 6/99
Technical Support Representative
Facilitate customer satisfaction, for a call-in support outsourcer providing support for a leading Notebook and Palmtop Computer Manufacturer, a major On-line Service, and a principal Printer Manufacturer.
Perform duties in:
* New Customer Sign-up* Billing/Account Maintenance* Database Management
* Hardware Support and Diagnostics* Software Support and Diagnostics
* Troubleshooting and networking support
* Windows 95/98, DOS, OS/2, NT 3.51 and 4.0 and All Versions of Windows CE
Responsibilities included taking inbound support calls within a team environment. Database Management System Liaison between contracts.
Weatherford College, Continuing Education Department 8/94 - 5/95
Computer Instructor
Taught classes to adult students in software and operating system packages, including:
*MS DOS * Dbase IV * WordPerfect 5.1
*MS Windows * Lotus 123
Currently Unemployed(in 2 more months)/Disabled ???
