Item covered under warranty

cigars&coffee

cigars&coffee

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Apr 20, 2014
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In a land far, far away.
This is probably not news to anyone, but since I'm a newbie I thought it was newsworthy, and I felt compelled to share with other newbies.  I have an Xikar double-bladed guillotine cutter I purchased several years ago with the fancy wood handles, which cost me a pretty penny.  Anyway, the handle came off on one side, so I sent it to the company because they offer a lifetime warranty.  I did not have any previous experience, so I took a "wait and see approach."  Well, my new replacement cutter arrived free of charge.  I am more than satisfied and very pleased with the excellent service I received.    
 
No need to wait, take it to any retailer that carries Xikar and get it either fixed or replaced right on the spot!
 
I've never had a problem with Xikar - great customer service. I've replaced them at B&M's and sent in ones that they did not have in stock at the locals. Always either replaced or fixed. :thumbs:
 
Yup similar issue and experience with Xikar.  They even sent mine back with a cool leather case.  Top notch service and product!
 
I sent them a Purotemp Wireless hygrometer which was consistently +6-8 RH from my other hygrometers. A customer service rep actually emailed me a picture of my defective hygrometer in a calibration chamber with some scientific equipment confirming it was reading high. A replacement was sent out to me immediately. My point is who the hell would go through the trouble of taking a picture of their testing procedure and emailing it to customers. I'm a customer for life.
 
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