Mizicke5273
Well-Known Member
So I placed the order for my Edge Limited on October 29th and was told it would be 4-6 weeks for delivery. On the 21st of December, I called and was told that my Edge was built and scheduled to be delivered any day by my sales rep and that he had the VIN. From the 21st of December to yesterday, January 11, I was continuously told that my car would be in "any day now" by the sales rep and was never given any new information since the 21st of December. I know with the Holidays and all, things would be slow. But yesterday when I called I was once again told, by my sales rep, that he did not have any new information. Only after I told him that it was unacceptable of 3 weeks without any information and of supposedly being delivered any day, that he finally dug for information. My sales rep then came back and told me yesterday, that Ford is having an issue with the Vista roof and that it is holding my car up and the scheduled delivery date right now is mid Feb. So it hasn't even been finished being built yet it seems, let alone been shipped. Now when I asked him why it took 3 weeks to find this out, he said it was Ford that was not communicating anything to them. But if there is a production issue, wouldn't Ford make it a point to notify dealers about pending orders? I also brought up the fact about being told that it was already built and that he had the VIN and now I find out that was a lie. To which my rep said it was only him saying that on assumption. So I can only assume he never checked on the status of my car and assumed it was built. I'm not too happy about being lied to like this. If there really is a production issue and it is the reason for the hold up, fine. But at least make an attempt to find out what is going on when I call on the 8th week after I placed the order.
I'm not sure what to do, should wait or cancel the order and risk losing my down payment to go else where? This is the first car I've ordered and only the second one I'v bought. I bought my Mustang from the same dealer, though I dealt with a different sales rep this time as the previous one was let go several months before. This would be the 3rd car that we bought at this particular dealer, and with the other two we were treated great.
I'm not sure what to do, should wait or cancel the order and risk losing my down payment to go else where? This is the first car I've ordered and only the second one I'v bought. I bought my Mustang from the same dealer, though I dealt with a different sales rep this time as the previous one was let go several months before. This would be the 3rd car that we bought at this particular dealer, and with the other two we were treated great.