I've had a Xikar cutter for about 5 years now and it has gotten pretty dull over time, I have been puttin goff sending it in to get sharpened because I did not want to be without my cutter, but just recently I purchased a MTX tool, so I figured I would send it in.... Why did I put this off for as long as I did. I sent it in less than a week ago and received a new cutter with my old one today no questions asked. Just like to recognize companies when they do a good job.
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Thumbs up to Xikar Customer Service
- Thread starter vegassig
- Start date
Wolfie
Alien
Gotta respect that. I just picked up an Xi1 a few weeks ago and am loving it so far. I love even more when the company will stand behind their products. I recently sent in my Swiss Army knife and a Jansport bag that were getting a little worn. This is the third time for both over the past 20 years or so and each time they simply mail me a brand new one. I even went out and bought a second Swiss Army knife a few years back, simply because I knew they'd support me if I had any issues at all with it.
b.dawgson
Official BeeDog inductee!
I've got a Xikar I need to send in for servicing... The action on it is kinda sticky.
Wolfie
Alien
It's not meant to open coke bottles, although it probably works just fine.
b.dawgson
Official BeeDog inductee!
It was a gift from a generous BOTL and will be passed to another newbie when I'm finished with it... just needs to be sent in for a little service so I and the next person(s) can properly enjoy it...
Fia
Member
This might be able to help you out. This is straight from the Xikar website:
Suggestions for cleaning and maintenance
We recommend that you periodically clean and lubricate the locking / opening mechanism on XI cutters and knives. Simply place a couple of drops of a quality graphite lubricant (such as TUF GLIDE or LOCK EASE) in the mechanism, and operate the unit for deep penetration. Wipe away excess lubricant when finished. The locking mechanism of XI cutters can be accessed through the hole that appears above the release button when the cutter is open.
Blades may be cleaned of debris using rubbing alcohol. We also recommend using a soft chamois cloth to polish the blade steel.
We also recommend periodic tightening of the body screws. This will keep your tool functioning like new.
b.dawgson
Official BeeDog inductee!
^^^ I saw that on their website... I'll try it out before sending it in.. Thanks for the help though!!!!
Shamrocker
Sheik Yerbouti
That's good to know! I plan on sending in my Xi in the fall for sharpening. Once the cold weather rolls in I don't smoke too many cigars so I can be without it for a little while. I did get some pretty quick responses from customer service when I emailed them.