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here...
I hear ya. First encounter is make or break for me as well. Try speaking with Anna Cuenca (I believe that's her name) if this order hasn't been resolved yet.
I've dealt with Cuenca a few times. They're not the best when it comes to having the website updated. I would suggest calling before placing an order, to insure items are in stock. Most B&Ms that have a small website should be called before placing any box orders or HTF orders, it's the only...