Ordering from Heartfelt Industries

From the original post, it looks like last Wednesday the order was placed. I believe the issue here is not so much the delivery time as it is the lack of response/communication, which I can understand, especially in this day of instant electronic form confirmation responses that just about every retailer has programmed (I don't remember if HF does or not, honestly). I'm still waiting to hear back from Moreno at MCW about an order, and that is frustrating, as well. However, sometimes all you can do is have patience. So, Senor Smoke, wait it out a few more days and see if you hear anything.

*EDIT* Dammit. Herr Smoke beat me to it by a keystroke...
 
I've ordered product from the at least 4 times and have never had a bad experience.
 
Mr.Smoke said:
What bothers me is the lack of communication.
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Which is VERY surprising because I have had nothing but excellent communication/service with David. Got a faulty Hygro delivered, fired off an email and within 48 hours had a replacement in the mail.

Give it a bit of time.
 
Good to hear. It's out of his hands, now, so hopefully the postal systems will get you your order in a timely manner.
 
kann said:
Good to hear. It's out of his hands, now, so hopefully the postal systems will get you your order in a timely manner.
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Usually the transit time from US to Romania is about 3 weeks with first class international.
 
Glad to see this all worked out well. Never had an issue with them and I've ordered beads a number of times. :thumbs:
 
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